Last updated: 31/12/24

This Privacy Policy explains how Eczema and Psoriasis Clinic (referred to as “the Site,” “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website at sydneyeczemapsoriasis.com.au (the “Site”), use our services, make a purchase, or communicate with us in any other way (collectively referred to as the “Services”). For the purposes of this policy, “you” and “your” refer to any user of our Services, including patients, website visitors, and others whose information we collect as described here.

By using our Services, you agree to the collection and use of your personal information as outlined in this Privacy Policy. If you do not agree with these terms, we recommend you discontinue your use of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or regulatory requirements. Any updates will be posted on our Site with a revised “Last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

How We Collect and Use Your Information

We collect personal information about you to provide our Services and improve your experience. This information is gathered from various sources depending on how you interact with us.

In addition to the purposes detailed below, we may use your information to communicate with you, deliver our Services, fulfill legal obligations, enforce our terms of service, and protect the rights of our business, users, and others.

Types of Information We Collect

Information You Provide Directly

When you use our Services, you may provide:

• Contact Details: Your name, email address, and phone number.
• Order Information: Details such as billing address, shipping address, payment confirmation, and order history.
• Account Information: Your username, password, and responses to security questions.
• Shopping Information: Items you view, place in your cart, or add to a wishlist.
• Customer Support Information: Any details you share in communications, such as inquiries or feedback.

Information Collected Automatically

We automatically collect “Usage Data” through cookies and similar technologies when you interact with our Site. This may include:

• Your device type, browser, and network connection details.
• Your IP address and activity on the Site.

Information from Third Parties

We may receive additional information from:

• Vendors and service providers, such as Shopify, that support our Site and payment processing.
• Analytics tools and marketing partners that help us improve our Services.

How We Use Your Information

We use your personal information for purposes such as:

1. Providing Products and Services: To process payments, ship orders, and manage accounts.
2. Marketing and Advertising: To send promotional materials and tailor advertisements.
3. Security and Fraud Prevention: To safeguard your account and prevent fraudulent activities.
4. Customer Support: To respond to inquiries and improve our Services.

Sharing Your Information

Your personal information may be shared in the following situations:

• Service Providers: With vendors who help us operate our Site, process payments, and fulfill orders.
• Business Partners: With platforms like Shopify to enhance your experience.
• Legal Obligations: To comply with legal requirements or protect our rights and those of our users.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and deliver targeted advertising. For details on Shopify-related cookies, visit Shopify Cookie Policy.

You can control cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our Services.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request details about the personal information we hold.
• Correction: Request corrections to inaccurate information.
• Deletion: Request the deletion of your personal information.
• Data Portability: Request a copy of your data for personal use or transfer to a third party.
• Opt-Out: Opt-out of targeted advertising or the “sale” of your data as defined by applicable laws.

To exercise these rights, contact us at hello@sydneyeczemapsoriasis.com.au. We may request proof of identity before processing your request.

Data Retention and Security

We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. While we implement robust security measures, no system is completely secure. Please use caution when sharing sensitive information online.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under 16 years of age. If you believe a child has provided us with their information, please contact us to request its removal.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, please email us at hello@sydneyeczemapsoriasis.com.au.